IT that runs quietly in the background.
Predictable costs, fewer repeat issues, and a stable floor environment for shift work and shared devices.
What to expect
Designed for shift work, shared devices, and multi-site consistency.
What’s included
24/7 monitoring and patch management
Helpdesk via email, portal, or phone
Vendor escalation and warranty management
Backups and recovery checks
Documentation and runbooks
Quarterly reviews and improvement plan
Different by design
We fix root causes, standardize the environment, and keep the floor stable across shifts.
How onboarding works
01
Day 1: Map
Inventory assets, workflows, access, vendors
02
Week 1: Stabilize
Close gaps in monitoring, backups, patching, and access
03
Weeks 2–4: Standardize
Deploy standard builds, runbooks, and escalation paths
What you get
Tangible artifacts your team can run with, plus a clear operating rhythm.
Stability baseline
- Current-state snapshot
- Top recurring issues
- Priority fixes
Monitoring and alerting
- Coverage map
- Noise reduction
- Escalation rules
Runbooks
- Standard fixes
- Shift-safe procedures
- Vendor contacts
Patch and lifecycle plan
- Patch cadence
- Device standards
- Replacement schedule
Backup and recovery checks
- Coverage verification
- Restore readiness
- RTO/RPO targets
Quarterly plan
- 30/60/90 focus
- Risks and bottlenecks
- Budget expectations