Logistics-first IT, security, and AI for operations in Houston.
Reduce downtime and improve throughput for 3PL, fulfillment, freight, and distribution teams across Houston metro.
Technologies we work with
In logistics, IT problems become missed shipping windows.
Generic IT support treats your operation like an office. On the floor, small failures cascade: scanning stops, labels back up, and access issues slow shift changes.
Common failure modes
METHOD
The Bractos Ops Reliability Method
A practical 4-step sequence to stabilize the floor, standardize your stack, and remove repeat issues.
See what breaks, where it breaks, and who owns the fix.
Outputs: reliability baseline, top failure modes
Stop the bleeding with the highest-impact fixes first.
Outputs: ranked backlog, clear owners
Make every site behave the same with golden configs and SOPs.
Outputs: standard build, site playbooks
Remove repeat incidents with guarded automation and AI runbooks.
Outputs: automation plan, AI runbooks
Ways to work with Bractos
Pick the engagement that fits your operation. Start with a baseline, stabilize fast, then keep systems reliable.
Managed Reliability
- Proactive ops-first IT for warehouses and 3PLs: Wi-Fi, scanners, printing, endpoints, and security kept stable with clear SLAs.
Fixed-scope Projects
- High-impact upgrades and cutovers: warehouse Wi-Fi redesigns, network refreshes, M365 hardening, backups/DR, and site standardization.
Ops Reliability Assessment
- A fast baseline plus a prioritized stabilization backlog and a 30/60/90 plan your team and vendors can execute.
ASSESSMENT
What you get from an assessment
A fast, ops-first baseline that turns downtime into a prioritized fix plan your team can execute.
View assessment optionsReliability baseline
- RF and Wi-Fi roaming findings for scanners and handhelds
- Device, printing, and WMS risk areas by zone and shift
Stabilization backlog
- Fix list ranked by shipping risk and throughput impact
- Clear owners across IT, ops, vendors, or Bractos
30/60/90 day roadmap
- Standard configs and playbooks across sites
- Automation shortlist with guardrails and rollout steps
AI for Ops
AI that reduces downtime and exceptions: faster triage, clearer next steps, cleaner shift handoffs, with guardrails by built in.
- Exception intake: Turn emails, tickets, and chat into one clear incident with priority, impact, and next steps.
- Context enrichment: Auto-pull site, zone, device, recent changes, and known issues before escalation.
- Runbook guidance: Recommend the right SOP for scanners, printers, Wi-Fi, and WMS slowdowns based on symptoms.
- Vendor coordination: Generate timelines and evidence so issues get fixed faster with less finger-pointing.
- Shift handoffs: Create end-of-shift summaries, open items, and next actions for the next team.
Guardrails by default
Scoped access, human approvals for actions, audit logs, and safe rollbacks so AI helps ops without creating risk.
Triage
Turn noise into one clear incident.
Runbooks
Next steps that match the floor.
Handoffs
Shift-to-shift continuity, automatically.
AREAS WE SERVE
We're Onsite across Houston logistics hubs.
Onsite across Houston and the logistics hubs around it. Built for warehouses, 3PLs, freight, and distribution teams.
Stop tolerating IT friction on the floor.
If Wi-Fi, scanners, printers, or WMS slowdowns are costing shipping windows, we will help you stabilize, standardize, and automate with guardrails.
30 minutes. Clear next steps. No pressure.